FAQ

Frequently Asked Questions

Why do we use a pure water Reach & Wash system of window cleaning?

A: Window cleaning is inherently dangerous with up to 7 deaths per year not to mention the number of serious injuries caused to people falling from ladders at height! Because of this, window cleaners must now comply with the Working at Height Regulations 2005. This is why the UK’s leading window cleaning companies all use the advanced pure water “Reach and Wash Systems”

Will pure water clean my windows as well as the old method?

A: Yes. In fact, pure water cleaning using water fed pole is better than conventional methods as the glass stays cleaner for up to 70% longer than glass cleaned by the old method using soap. With the old method using soap, the dirt in the rain is attracted by the soap residue leaving streaks when dry. In addition, we clean the frames and the rubber seals holding your windows, releasing the trapped dirt that traditional window cleaning often leaves behind. This trapped dirt often is released during heavy rain leaving streaks across your glass.

Why are my windows left wet and not dried off?

A: When you are having your windows cleaned using pure water, all the trace elements contained in the tap water, known as Total Dissolved Solids or TDS, need to be removed from the water. Tap water and soap attracts dirt like a magnet as the water wants to return back to its conventional state. So when the windows and frames have been washed and rinsed with pure water, no residue or dirt is left behind and the water dries naturally without leaving nasty streaks or major spotting.

Why does the first clean using pure water take longer than subsequent cleans?

A: If you’ve been having your windows cleaned traditionally, then we will need to remove the soap build up which is always present on the glass from previous cleans. This is invisible to the naked eye, but as it’s a sticky residue, it can cause spotting or streaks if not completely removed. For this reason, we insist on doing a three step clean with every new customer meaning we clean all the windows three times before a final rinse. The whole process takes longer but the results are noticeable! Pure water cleaning will actually clean to a far better standard than soap leaving your windows cleaner for longer, as no sticky soap residue is left on the glass or frames. If you’ve been having your windows cleaned using a traditional method with soap, you will often see ‘spotting’ or streaks over the whole window following rain or showers. This is soap residue running down the windows!  This will no longer happen when you have your windows cleaned using pure water.

Can you clean the window above my conservatory?

A: Yes. We can safely reach velux roof windows and all windows above conservatories. There aren’t many places water fed poles can’t reach!

Are you reliable?

A: Yes we are very reliable. This is where most other window cleaners let their customers down. We will always clean your windows at the agreed frequency, except in exceptionally bad weather conditions and we endeavour to contact ALL our clients in advance, so you know when we are coming. If you are not at home when we clean, we also let you know when your windows have been cleaned.

How much will it cost to clean my windows?

A: We can only give you the actual price once we have seen the property in question. We believe in charging a fair price for the level of service you and your home require. Cheap prices result in a rushed, low quality service with poor customer service standards, producing a poor overall service. Our satisfaction comes from pleasing you.

What hours do you work?

A: We normally work Monday – Friday between 8AM – 4PM.

Will I need to be in when my windows are cleaned?

A: No. There’s no need to be at home when we clean your windows. We always contact you in advance to advise when we intend to clean. If you’re not in at the time we clean, we will contact you by email or text to advise we have cleaned. As we respect your privacy, payment can be made in various ways without us having to call back during the evenings, giving you time to relax with your family.

Do you still clean windows in the rain?

A: Living in the UK, unfortunately there’s no escaping the weather!  Yes we still have to work in the rain, unless it’s an exceptional storm or snow. Unlike traditional window cleaning, using pure water means we can clean windows in the rain. In addition, we employ staff and they need to be paid. We’d have no staff if we didn’t pay them each time it rained. We would also be breaking employment law.

Do you offer a guarantee?

A: Yes. If within 48 hours there are any problems with our workmanship, please call us and we will gladly rectify this free of charge.